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Service Policy

  • Categories:Service
  • Time of issue:2019-10-24 00:00:00
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(1) Pre-sale service
  We provide you with pre-sale service items including: your engineering and technical personnel, user department, supply department and other people on the laser equipment consulting services, sample process testing, equipment selection, etc.
(2) Sales service
  After the contract is signed, we are responsible for designing and manufacturing equipment in strict accordance with the terms of the contract technical indicators, responsible for installation and commissioning at your site, and responsible for training 2-3 of your operation and maintenance personnel. The training content includes laser principles, equipment construction, and technology Instructions, equipment maintenance, laser safety protection, operating procedures and simple troubleshooting.
(3) After-sales service
  1. From the date of purchase, the equipment will be maintained and upgraded with free software for life;
  2. The equipment arrives at your site, our after-sales service staff arrives with you to assist customers in configuring water, electricity, gas and equipment installation;
  3. Carry out system training on the whole equipment to ensure that your operators have a comprehensive understanding of the equipment and basic operation and daily maintenance;
  4. One year free warranty from the date of acceptance (except for xenon lamps, lenses and other consumables). Equipment failures caused by abnormal factors such as equipment relocation, man-made, and external force majeure are not covered by the warranty. One year later, it is responsible for lifelong maintenance of the equipment.
  5. If there is a problem with the equipment, if you can't solve it, you can call our 24-hour service phone: Wuhan: 18971231723; Dongguan: 18903030560 If the phone cannot solve the problem, we will arrive within 24 hours after receiving your phone or written notice Troubleshoot the equipment on site and promptly to ensure the normal operation of your equipment.
  Our after-sales service guarantee:
  1. Our after-sales service personnel have been training in the company for more than one year, and have a deep understanding of the principle of laser and the application of laser equipment;
  2. YIFI Laser has always been adhering to the “market-oriented, customer-centric, technology-guaranteed, and service-backed” business philosophy, every customer is the mentor of YIFI Laser's growth, we promise: to you We will try our best to solve every legitimate request of the company and give you the most satisfactory answer in the shortest time
  3. In the fierce market competition, we regularly train after-sales service personnel to improve professional skills and ensure that we provide you with the best quality service.

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After sale special line:
+8618707106660      +8618903030560

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